Understanding Our Policy: At Vita Dog Food, a brand operated by VitaCore Solutions LLC we prioritize the quality and satisfaction of our customers. Due to the perishable nature of our dog food products, our return and refund policy is designed to address concerns while maintaining the highest standards of food safety and customer service.
1. Return Policy: Perishable Products: Given the perishable nature of our products, we are unable to accept returns. We encourage customers to review their orders carefully before completing a purchase.
2. Refund Eligibility: Quality Issues: If you are not satisfied with the quality of the product received, please contact us within 24 hours of delivery. Based on the issue and the condition of the product, we may offer a refund or replacement. Damaged or Incorrect Items: If your order arrives damaged during shipping or if you receive an incorrect item, please contact our customer support team with photographic evidence. We will work promptly to resolve the issue with either a refund or a replacement.
3. Process for Requesting a Refund: Contact Us: Email info@vitadogfood.com or call 305-337-8315. Provide your order number and a detailed explanation of the issue. Evaluation: Our team will review your request and may ask for additional details or photos. We reserve the right to approve or deny refund requests based on the product’s condition and the nature of the complaint.
4. Refund Method and Timing: Refund Approval: Upon approval, refunds will be credited to your original method of payment. Processing Time: Please allow up to 10 business days for the refund to be processed and reflected in your account.
5. Customer Support: Our dedicated customer support team is here to assist you with any concerns or questions regarding returns and refunds. Don’t hesitate to reach out to us at info@vitadogfood.com or 305-337-8315.
Important Note: Vita Dog Food reserves the right to make final decisions on all refund requests. We may update this policy periodically to reflect changes in our practices, legal requirements, or operational needs.